❓ Frequently Asked Questions
📦 Is this a physical product?
No. All our items are 100% digital. You’ll receive a high-quality file via email or download — nothing will be shipped.
📸 What do I need to send?
Just a clear front-facing photo and the customization details requested on each product page (name, accessories, powers, etc.).
⏱️ How long does it take?
Turnaround time is typically 24 to 72 hours, depending on order volume and complexity.
👥 Can I order more than one character?
Absolutely! You can purchase multiple versions or contact us for bundles or team artwork.
🖼️ What format will I receive?
You’ll get a high-resolution digital file (JPG or PNG), perfect for printing, sharing, or framing.
🔁 Can I ask for changes?
Yes! If something feels off or you’d like a small revision, we’re happy to adjust it.
📬 I didn’t receive my file, what do I do?
Check your spam/junk folder. If it’s not there, contact us at mycustomfigureaction@gmail.com and we’ll resend it right away.
Need something else? Contact us here.